Shipping & Delivery Policy

Last updated: 20 October 2026

At AURELANE, we want every part of your shopping experience to feel considered and seamless. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before dispatch. Processing times may vary during promotional periods, public holidays or periods of high demand.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking details will be provided so you can follow your delivery.

Please ensure your shipping address and contact details are correct at checkout. AURELANE cannot guarantee that changes can be made after an order has been processed.

2. Shipping Destinations

AURELANE may offer delivery within Australia and to selected international destinations, depending on product availability and shipping arrangements.

Available shipping destinations and options will be displayed at checkout. If your location is not available, please contact us before placing your order.

3. Delivery Estimates

Delivery timeframes depend on your location, the product ordered, the fulfilment provider and the shipping service used.

As a general guide, estimated delivery times may be:

• Australian metropolitan areas: 5–12 business days after dispatch.

• Australian regional and remote areas: 7–18 business days after dispatch.

• International destinations: 7–25 business days after dispatch.

These are estimates only, not guaranteed delivery dates. Actual delivery times may be longer due to customs processing, carrier delays, weather events, public holidays or other circumstances outside our control.

If a different delivery estimate is displayed on a product page or at checkout, please refer to that estimate for your order.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed, unless free shipping or another shipping promotion is expressly offered.

Any applicable shipping fees, delivery options or promotional conditions will be shown before you place your order.

5. Tracking Your Order

Where tracking is available, your tracking number or tracking link will be provided once your order has been dispatched.

Tracking information may take some time to become active after dispatch. Please allow time for the carrier to update its system.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, contact us at dropshipping210703@gmail.com with your order number.

6. Split Shipments

Some orders may be fulfilled from different locations or suppliers. As a result, items purchased together may arrive in separate parcels and at different times.

Where applicable, tracking information may be provided separately for each shipment.

7. Delayed, Lost or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate its status with the relevant fulfilment provider or carrier.

Delivery estimates are not guarantees. However, this does not limit any rights or remedies you may have under the Australian Consumer Law.

If an item is confirmed to be lost, or has not been delivered as required, AURELANE will work with you to determine an appropriate resolution in accordance with applicable consumer law.

8. Incorrect Shipping Details

Customers are responsible for providing accurate delivery details at checkout.

If you notice an error, contact us as soon as possible at dropshipping210703@gmail.com. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.

If an order is returned or cannot be delivered because incorrect details were provided, additional shipping charges may apply where permitted by law and where agreed with you.

9. Customs, Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination country's rules.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility. International orders may also experience delays while being assessed by customs authorities.

Customers are responsible for checking any import restrictions that may apply in their destination country.

10. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at dropshipping210703@gmail.com with your order number and a description of the issue. Photographs may help us assess the issue more quickly.

We will work with you to resolve the matter in accordance with your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded.

11. Contact Us

For shipping enquiries, delivery updates or assistance with an order, please contact:

Please include your order number in your message so we can assist you more efficiently.

AURELANE — Travel, Refined.