We're Here to Help

At AURELANE, we believe exceptional travel begins with thoughtful details and a seamless experience. Whether you have a question about a product, need assistance with an order or would like more information before purchasing, we're here to help.

Travel, Refined.

Get in Touch

For all customer enquiries, please contact us using the details below.

Email: dropshipping210703@gmail.com

For the quickest assistance, please include your order number if your enquiry relates to an existing purchase.

How Can We Help?

Product Enquiries
Need more information about our travel accessories? We're happy to help with product questions before you purchase.

Order & Delivery Support
For questions about order confirmations, tracking information or delivery delays, please include your order number in your email.

Returns & Refunds
If you need help with a return, refund or an item that has arrived damaged or incorrect, please contact us with your order details. Our Returns & Refunds Policy explains the process.

General Enquiries
For all other questions, feedback or suggestions, please get in touch by email.

Our Response Time

We aim to respond to customer enquiries within 1–2 business days. Response times may vary during weekends, public holidays and busy periods.

Business Information

AURELANE
Australia

Please note that our business address is provided for business correspondence and is not necessarily a product return address. Please contact us before sending any returns.

Thank you for choosing AURELANE. We appreciate your support and look forward to helping you travel with confidence.

AURELANE — Travel, Refined.