Last updated: 20 October 2026

AURELANE operates this online store and website. This Privacy Policy explains how AURELANE collects, uses, stores and discloses personal information when you visit our website, shop with us, make a purchase, contact us or otherwise interact with our services. Our online store is powered by Shopify.

Please read this policy together with any notices shown when you provide information. This policy is subject to applicable privacy and consumer laws.

1. Personal Information We Collect

The information we collect depends on how you use our store. It may include:

• Contact and delivery details: Your name, email address, phone number, billing address and shipping address.

• Order and transaction details: Products viewed or purchased, order history, payment status, returns, cancellations and delivery information.

• Payment-related information: Payment method and transaction confirmation. Payments are processed by Shopify and/or the relevant payment provider. We do not intentionally store full payment card details on our own systems.

• Account information: Account details and preferences, if you create an account.

• Communications: Messages and information you provide when contacting customer support or submitting a review.

• Technical and usage information: IP address, browser and device details, approximate location inferred from technical information, and how you interact with our website.

• Cookies and similar technologies: Information collected through cookies and similar technologies, subject to your browser settings and any consent choices offered.

Please do not send us sensitive personal information unless it is necessary and you choose to provide it.

2. How We Collect Information

We collect information directly from you when you place an order, create an account, complete a form, subscribe to marketing, leave a review or contact us.

Some information is collected automatically through cookies and similar technologies when you use our website. We may also receive information from Shopify and service providers or partners who help us operate the store, process transactions, prevent fraud or provide other services.

3. How We Use Personal Information

We may use personal information to:

• Operate our store, process payments and orders, arrange fulfilment and delivery, and manage returns or exchanges.

• Respond to enquiries and provide customer support.

• Maintain accounts, remember preferences and improve your shopping experience.

• Operate, maintain, secure and improve our website, products and services.

• Detect, investigate and help prevent fraud, security incidents and other unlawful or harmful activity.

• Send service messages about orders, accounts or changes to our policies.

• Send marketing communications where permitted by law and, where required, with your consent.

• Meet legal obligations, resolve disputes and enforce our terms and policies.

We do not use personal information for purposes that are incompatible with this policy unless we explain the new purpose or are otherwise permitted or required by law.

4. Cookies, Analytics and Advertising

Our store and service providers may use cookies, pixels and similar technologies to make the website work, remember preferences, understand website use, help secure transactions and, where enabled, measure or personalise advertising.

You can manage cookies through your browser settings and use any privacy or consent controls made available on our website. Blocking some cookies may affect website functionality.

The specific analytics or advertising technologies used may change as our store and integrations change. Where required, we will seek consent before using non-essential technologies.

5. When We Disclose Information

We may disclose personal information where reasonably necessary to operate our store, including to:

• Shopify, which hosts our online store and provides ecommerce services.

• Payment providers to process payments and related checks.

• Suppliers, fulfilment services and delivery providers involved in preparing or delivering orders.

• Website hosting, IT, analytics, customer support, review, security and marketing service providers that we use.

• Professional advisers, regulators, courts, law enforcement or government bodies where required or permitted by law.

• A buyer or successor in connection with a proposed or completed business sale, restructure or similar transaction.

• Other parties where you ask us to share information or consent to the disclosure.

We require service providers handling information on our behalf to use it consistently with their role and applicable requirements. Third parties may also handle information under their own privacy policies.

6. Shopify

Our store is hosted by Shopify, which processes information about your use of the store to provide and improve its services. Information submitted through the store may be transmitted to Shopify and to service providers that may operate in countries outside Australia.

Shopify may also process information under its own privacy terms and in connection with features it provides to merchants.

You can read Shopify's consumer privacy information at Shopify Privacy and access Shopify's privacy portal at Shopify Privacy Portal.

7. Overseas Disclosure and Storage

Some of our service providers may store or process personal information outside Australia, depending on the services used and their operations.

Where Australian privacy law applies to us, we take steps required by that law in relation to overseas disclosures. The privacy laws of another country may differ from Australian law.

8. Security and Retention

We use reasonable administrative and technical measures intended to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, maintain records, handle enquiries, resolve disputes, prevent fraud and meet legal or accounting obligations.

Retention periods depend on the type of information and the circumstances. When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and lawful.

9. Your Choices and Privacy Rights

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. You may also contact us to update your contact details or ask a privacy question.

Depending on the privacy laws that apply to your circumstances and to AURELANE, you may be entitled to request access to personal information we hold about you, ask us to correct information that is inaccurate, or make other requests available under applicable law.

We may need to verify your identity before responding and may be unable to fulfil a request where a legal exception applies.

If the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to AURELANE in relation to your information, we will handle access and correction requests in accordance with those requirements.

10. Children's Privacy

Our store is not intended for children to use independently to make purchases. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us, please contact us so we can assess the request and take appropriate action.

11. Complaints and Concerns

If you have a question or concern about how we handle personal information, please contact us using the details below. We will review your concern and respond within a reasonable period.

If Australian privacy law applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control those sites, and their privacy practices are governed by their own policies. Please review the relevant policy before providing information to a third party.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. We will publish the updated version on this page and change the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.

14. Contact AURELANE

For privacy questions or requests, contact: