Last updated: 20 October 2026

Overview

Welcome to AURELANE. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to AURELANE. We operate this online store and website, including all related information, content, features, products and services, to provide you with a considered and seamless shopping experience.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By visiting our website, browsing our store or purchasing a product, you agree to these Terms of Service and any policies referenced in them. Please read these terms carefully before using our website.

If you do not agree to these terms, you should not use our website or services.

1. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others, restrict their use of the website or interfere with the operation of our services.

You must not use our website to engage in fraudulent, misleading, unlawful or harmful activity.

2. General Conditions

We reserve the right to refuse service to anyone where permitted by law.

You understand that information you submit, excluding payment card information, may be transferred across networks and adapted to meet technical requirements. Payment information is handled by relevant payment providers in accordance with their applicable security practices and privacy policies.

You must not reproduce, copy, sell, resell or exploit any part of our website or services without our written permission.

3. Products and Descriptions

AURELANE aims to present products, descriptions, images and prices as accurately as reasonably possible.

However, colours and product appearance may vary depending on your device, screen settings, lighting or the manufacturer's presentation. Product images are intended to illustrate the product and may not represent every minor variation in appearance.

We do not guarantee that every product, description or other content will always be error-free, complete or current. If a material error affects your order, we will take appropriate steps to address it in accordance with applicable law.

Product availability may change without notice. We reserve the right to discontinue products or limit quantities where permitted by law.

4. Pricing and Payments

All prices displayed in our store are in Australian dollars (AUD), unless otherwise stated.

Prices, promotions and shipping charges may change before an order is placed. The price applicable to your purchase will generally be the price displayed at checkout when you submit your order, subject to any correction required by law.

You agree to provide accurate billing, payment and contact information when placing an order.

Payments are processed through the payment methods made available at checkout. Your order may not be processed until payment has been authorised and received.

If a pricing or listing error occurs, we will address it in accordance with applicable law and communicate with you where necessary.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products under these terms.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted. We may need to review or decline an order in circumstances such as suspected fraud, payment issues, product unavailability or an apparent listing error, subject to applicable law.

If we cannot fulfil an order after payment has been received, we will notify you and arrange any refund required.

Please check your order details carefully before completing your purchase. Contact us as soon as possible if you notice an error. We cannot guarantee changes or cancellations after processing has begun.

6. Shipping and Delivery

Orders are subject to our Shipping & Delivery Policy, which explains order processing, shipping options, estimated delivery timeframes, tracking and potential delivery delays.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise. Delivery may be affected by factors outside our control, including carrier delays, customs processing, weather and public holidays.

Nothing in these terms limits your rights under the Australian Consumer Law in relation to delivery or non-delivery.

7. Returns, Refunds and Consumer Guarantees

Our Returns & Refunds Policy explains how to request a return, refund or exchange.

In addition to any applicable store policy, products purchased from AURELANE may be covered by consumer guarantees under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

8. Intellectual Property

Unless otherwise stated, the content on this website, including branding, logos, text, graphics, product descriptions, photographs, design elements and other materials, is owned by or licensed to AURELANE and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, fulfilment providers and other applications.

We do not control all third-party websites or services and are not responsible for their content, terms or privacy practices. Your use of third-party services may be subject to their own terms and policies.

This does not limit any rights or responsibilities that apply to AURELANE under Australian law.

10. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and disclose personal information.

By using our website, you acknowledge that your information may be handled as described in that policy and as otherwise permitted or required by law.

11. Errors and Updates

Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to product details, pricing, promotions, shipping charges or availability.

We reserve the right to correct errors, update information or amend website content where permitted by law. If a correction materially affects an order you have placed, we will address the issue in accordance with applicable law.

12. Prohibited Uses

You must not use our website or its content:

• For unlawful, fraudulent or misleading purposes.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or those of others.

• To harass, abuse, threaten or discriminate against others.

• To submit false, misleading or unauthorised information.

• To transmit malicious code or interfere with website security.

• To collect or misuse another person's personal information.

• To interfere with the security, availability or proper operation of our website.

We may restrict or terminate access where reasonably necessary and permitted by law.

13. Disclaimer and Limitation of Liability

To the extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted, secure or error-free access at all times.

To the extent permitted by law, AURELANE is not liable for indirect or consequential loss arising from your use of our website or services where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including rights and remedies available under the Australian Consumer Law.

14. Indemnity

To the extent permitted by law, you agree to be responsible for losses, liabilities and reasonable costs arising from your unlawful use of our website or your breach of these terms, where those losses are legally attributable to your conduct.

This clause does not apply to the extent that doing so would be unlawful or would limit any non-excludable consumer rights.

15. Governing Law

These Terms of Service are governed by the laws applicable in Queensland, Australia, and the applicable laws of the Commonwealth of Australia.

Nothing in these terms prevents a consumer from exercising rights available under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply from the date they are published, subject to applicable law.

We encourage you to review this page periodically.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Thank you for choosing AURELANE.

AURELANE — Travel, Refined.