Last updated: 20 October 2026

At AURELANE, we want you to feel confident when shopping with us. This Returns & Refunds Policy explains how to request a return, exchange or refund for purchases made through our online store.

This policy applies alongside your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

1. Contact Us Before Returning an Item

Please contact AURELANE at dropshipping210703@gmail.com before sending an item back.

Include your order number, the product you wish to return, the reason for your request and clear photographs if the item arrived damaged, faulty or incorrect.

We will reply with the next steps and return instructions. Please do not send products to an address that has not been confirmed by our team.

2. Change-of-Mind Returns

If you change your mind about a purchase, contact us within 30 days of receiving your order to ask whether the item is eligible for return.

For a change-of-mind return to be considered, the item should be unused, in its original condition and packaging, with any included accessories and tags intact. Products that have been used, damaged after delivery or returned incomplete may not be eligible for a change-of-mind refund.

Unless otherwise required by law or agreed by AURELANE in writing, customers are responsible for return postage for change-of-mind returns. Original shipping charges are not refundable for change-of-mind returns.

Please wait for our instructions before arranging return postage. We may ask for proof of purchase or photographs to assess the request.

3. Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, materially different from its description or incorrect. Include your order number and photographs where practical.

Australian Consumer Law provides consumer guarantees for products. If a product has a problem covered by those guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the nature and seriousness of the problem and the law.

We will assess the issue and explain the available next steps. We will not require you to accept a change-of-mind process where your request concerns a valid consumer guarantee claim. Reasonable return costs for a valid faulty-product claim will be handled in accordance with applicable law.

Please do not dispose of or alter a potentially faulty item before we have discussed the issue with you, unless necessary for safety.

4. Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

If a refund is approved, it will generally be issued to the original payment method unless another method is agreed and permitted. The time taken for the funds to appear may depend on your bank, card issuer or payment provider.

Any refund required under Australian Consumer Law will be handled in accordance with your legal rights. We will explain if a requested refund cannot be approved and the reason for that decision.

5. Exchanges

If you would like to exchange an item, contact us before returning it. Exchanges depend on product availability and the nature of the request. If an exchange is unavailable, we will explain any alternative options that may apply.

Your rights under Australian Consumer Law remain unaffected.

6. Items That May Not Be Eligible for Change-of-Mind Returns

Unless required by law, change-of-mind returns may not be accepted for items that have been used, damaged after delivery, returned incomplete or are not in their original condition. Any product-specific exclusions will be communicated clearly before purchase where applicable.

These limitations do not remove your rights in relation to faulty, unsafe, misdescribed or otherwise non-compliant goods under Australian Consumer Law.

7. Order Cancellations and Delivery

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee a cancellation or address change once an order has been processed or dispatched.

If an order is delayed, lost or has a delivery issue, contact us with your order number. We will work with the relevant fulfilment or delivery provider to investigate. Your rights under Australian Consumer Law remain unaffected.

8. How to Request a Return or Refund

Email dropshipping210703@gmail.com with:

• Your full name and order number.

• The item you are contacting us about.

• The reason for the return or refund request.

• Photos or other supporting information, where relevant.

We will review your request and provide instructions. Please keep your proof of purchase and any return tracking details until the matter is resolved.

9. Contact AURELANE

For return, refund or exchange enquiries, contact:

We aim to handle every enquiry fairly and clearly. This policy operates alongside any rights and remedies available to you under Australian Consumer Law.